UCONNECT 430N not working


so I recently had my 430n replaced buy my dealership. the “new” one they put in (I think its a refereb) is having issues. first one is none of the graphics show up. the Jeep logo thats usually in the background is gone and same with the Sirius radio station graphics. I just get a plain black screen. also I can’t upload any music or pictures.it won’t recognize anything on the usb thumb drive. when I check to see whats on the hard drive it just shows dashes beside available space and used like there is no hard drive?

any help would be awesome

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